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SOLUTIONS
imagine
LAN system recovery solutions are proven, powerful, and comprehensive.
For nine years, our core technologies have empowered more than 20
million users to protect and recover their systems safely and
accurately, from the worst stages of disrepair. Using
imagine LAN products, support organizations and end users can achieve
the following benefits:
Increase efficiency of any support center through:
imagine
LAN solutions can significantly increase support efficiency and
effectiveness for the following types of organizations:
The next section will discuss why you should have a recovery system in place and why you should use imagineLAN's products and expertise in doing so:
What is System Recovery? System
recovery is the process by which you can restore a problematic PC to a
previous "state" in which it worked properly. It is designed to correct and/or remove erroneous
system changes made by users or programs, and to resolve conflicts
resulting from faulty or conflicting hardware or software program
installations. There
are numerous system recovery solutions on the market including
ConfigSafe, rollback utilities, and the built-in System Restore feature
in Windows Millennium Edition and Windows XP.
Additionally, some eSupport solutions provide automated system
recovery capabilities through Web-based mechanisms, commonly referred to
as Web-based self-healing technologies.
Each recovery technology works somewhat differently, but they
have the common goal of attempting to return a system to the
configuration in place before a problem was introduced. imagine LAN's recovery technologies can enhance the functionality of many of the other tools by providing recovery features that are not present in other solutions. Why System Recovery is Crucial "OOPS, I accidentally deleted some
files and now my PC doesn't work anymore." "That program I downloaded from the
Internet is wreaking havoc on my system." "Where did I go wrong? The new scanner
I installed seems to have 'broken' some of my software
applications." We've
all experienced these types of PC problems first-hand or heard horror
stories from colleagues. And undoubtedly, most PC support center calls
begin with similar statements. These days PCs can accomplish much more,
and many tasks are highly automated. Plus, the Internet has given them
instant access to multitudes of downloadable software programs. Users
don't need much technical know-how to install software and hardware, or
to set up and customize their system. The combined effect of these
factors is a marked increase in system problems and calls to support
centers. In fact, for every system shipped the average PC vendor
receives two warranty-related support calls[1]. "So how do I get the system back to the
state it was in before …?" When looking at ways to resolve configuration-related system problems, a user or analyst has several options:
System recovery is more important now than ever, and the ability to recover a system accurately is tantamount to successful call resolution, which ultimately keeps support costs low. Whether you're responsible for the support center or for value-added marketing programs, it is important that your customers have a valuable, efficient route for problem resolution. System recovery provides just that. And imagine LAN solutions provide the mostly highly effective methods for recovering problem PCs. Technology Innovation When it comes to system protection and recovery, imagine LAN is the foremost innovator, with market-leading technologies that provide significantly higher recovery success and accuracy rates than other solutions. Some of our recent innovations include: Precision Recovery Precision
Recovery is an innovative and unique recovery technique that recovers
troubled systems by easily identifying and removing only
those system components that have created the malfunction.
Precision Recovery removes the "all or nothing"
approach to system recovery and performs a more precise recovery, in
which all working components are left intact while problems are
corrected. Precision
Recovery provides the following capabilities:
On Windows Millennium and Windows XP
platforms, support providers and users already have a built-in recovery
tool through System Restore. However,
while System Restore provides some basic protection and recovery
capabilities, it is not a comprehensive solution (see System
Restore analysis for further details). imagine LAN has developed new technology that
provides access to and manipulation of Windows System Restore data and
functions. The end result
is a powerful and highly stable integrated solution that provides the
highest possible success and accuracy rates when performing a recovery.
From within the ConfigSafe program, some of the following
features are enabled:
Why System Restore alone doesn't provide sufficient protection As
the system recovery tools market has gained widespread acceptance,
Microsoft has correspondingly entered the market with the inclusion of
basic system recovery capabilities in the operating system; for example,
Windows Millennium Edition (Windows Me) offers recovery capabilities
through System Restore.
Windows XP (Whistler) will also
incorporate a System Restore feature. However,
System Restore generally produces lower successful recovery rates and it
has posed some problems for users and support professionals.
imagine LAN’s internal testing of System Restore, along with
customer and published feedback, clearly indicates that System Restore
has several major drawbacks:
Despite these limitations, System Restore checkpoint data, if integrated with a comprehensive system recovery tool, provides additional options for protecting and restoring Windows PCs. In an effort to expand the usefulness of System Restore, imagine LAN's ConfigSafe for XP or CSX technology leverages the customer’s existing investment in System Restore while improving its effectiveness through an integrated system recovery solution. Benefits of CSX Integrated Solution The addition of CSX on Windows systems provides the following benefits:
How imagine LAN's system recovery technologies enhance an eSupport implementation The PC support services marketplace is vast, and one of the fastest growing segments of the support market. Additionally, it is a market that is in the midst of dynamic change…shifting from traditional phone and on-site support services to Web-based, automated, self-healing support models. This dynamic change has been brought about due to the explosive growth of the Internet. The Internet has granted instantaneous access to information, products, and services, and desktop users expect that same swiftness in every aspect of their computing experience, especially when it comes to support. Providing
high quality system support to PC users is no easy task—it is
expensive, time consuming and complex. An eSupport service model
promises to provide the most significant potential to reduce support
costs and more effectively handle the growing number of support
incidents with minimal labor requirements.
imagine
LAN's system protection and repair technologies can be readily combined
with any eSupport solution to achieve greater support cost reductions
through more comprehensive system repair and superior troubleshooting
capabilities. In addition,
the integration of imagine LAN support technologies will enable support
providers/developers to establish a substantially more effective
eSupport solution. Benefits of
integration with imagine LAN system recovery technologies include:
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